General Terms & Conditions

                          Payments: Unless otherwise specified in a written quotation we provide to you or written contract between the parties: goods will be billed in U.S. Dollars. We will shipped the products you order after the payment is billed as soon as possible.

Account Name: Guangzhou RiboBio Co., Ltd
Bank Name: BANK OF CHINA, K.F.Q. OFFICE, KEXUECHENG Sub Br.
Account Number:  805557994008114014
SWIFT Code: BKCHCNBJ42G
Bank Name: Address: NO.111 Science Rd, Zhitong Information Building floor, Science City, Guangzhou, China

If you default in making any payment to us when due, at our option and without prejudice to our other lawful remedies, we may defer delivery or cancel the Contract.

                      Credits and Refunds: At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.

                      Taxes and Other Charges: Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority, on or measured by the transaction between us shall be paid by you in addition to the prices quoted or invoiced. If we are required to pay any such tax, fee or charge, you shall remind us or provide us at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.

                      Delivery: Unless otherwise specified differently in writing quotation, all sales are shipping by FedEx or UPS. We reserve the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice.

                     Inspection and Returns: Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Services Department of any claims for shortages, defects or damages. If you fail to so notify us within three days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Authorization for all product returns must be approved by our Customer Services Department and a return authorization number given to you prior to the return of goods. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% or $25 (whichever is greater) shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 20 days after your receipt of the goods.

                     Technical Assistance: Unless otherwise agreed, all technical assistance and information we provide to you regarding the goods will be provided gratis, and you assume sole responsibility for results obtained in reliance thereon. We make no warranty regarding such technical assistance or information.

                      Security： When you register with us, the information you provide is protected within a secure, encrypted environment, a standard known as SSL (Secure Sockets Layer). Unless you have turned the feature off, your browser will display a notice saying that you are about to enter a secure Web site; this is your assurance that the information you provide is sent only to RiboBio Co.Ltd and that our server is certified secure.
      We have taken every measure to protect our servers and networks behind state-of-the-art firewalls. Behind these barriers, your information is stored on a secure server in an encrypted form. These precautions ensure that the only way to access your account information is for you to login, using a password that you create and possess.
      Your payment information is referenced to your account and kept in our system; it is never exposed in transit to another location or party.

                     Contact us：For questions on your order, technical or product inquiries, or other inquiries, Please E-mail/call us:
Address：Guangzhou International Business Incubator D906, Guangzhou Science Park, Guangzhou, China
Post：510663
Tels：+86-20-32290221 or +86-20-32290075
Fax：+86-20-32290137
E-mail：info@ribobio.com, sales@ribobio.com
Website：http://www.sirna.cn，http://www.ribobio.com